Frequently Asked Questions
This Agreement was last modified on 18th february 2016
Shipping Information
What Shipping Methods Are Available?
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How Long Will it Take To Get My Package?
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How Do I Track My Order?
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Do I Need A Account To Place Order?
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FAQ Second Version
What Shipping Methods Are Available?
we deliver our goods via Grasshopper
How Long Will it Take To Get My Package?
you will receive your product within 3-6 working days.
How Do I Track My Order?
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What if I received a damaged product?
If you received your items damaged in transit please contact us as soon as possible and let us know. Then, we will advise you on the next steps. Your goods may be eligible for replacement or refund
”Damaged items must be returned to us for inspection”
How Should I to Contact if I Have Any Queries?
please get in touch with us via ribbonit1@gmail.com
Do I Need an Account to Place an Order?
no, it is not mandatory to create an account.
How do I know if my order was confirmed
Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct. Upon processing, we will send you an additional email message confirming your order with applicable taxes and shipping charges calculated, and a shipping order number for your records.
what is your refund policy and who do I contact regarding returns?
If for some reason you need to return an item to Septal Wholesale please tell us the details of your particular situation to:
WhatsApp: +94767333308 | Email: ribbonit1@gmail.com
For our complete Returns and Cancellations Policy, click here.